FAQs
How Do I Book My First Appointment?
You can contact us via the form here on our website, via email (info@sunnysidepsychological.com), or via telephone (902) 832-5190). Our friendly Practice Director, Scott, will be in touch with you as soon as possible to ask you a few general questions about your reason for referral, and to book your first intake appointment. The reason for this contact is to determine which psychologist would be most suitable for you, and ensure that you get the best match of clinician skills and approach for your presenting problems. Once you’ve been booked for this intake appointment, you’ll have access to our online booking system, which is where you will contact us from that point forward.
What Are Your Fees?
Psychological services are billed at $225 per treatment hour (50 minutes). Social Work services are billed at $180 per treatment hour (50 minutes). Counselling services are billed at $160 per treatment hour (50 minutes). The fees for mental health services provided at private practices are not covered by Nova Scotia’s MSI (Medical Services Insurance) Program, but your private health insurance may cover all or part of the fees for your sessions. Practice-wide we are pleased to offer Direct Billing to most Private Insurers, but it is recommended to check your insurance coverage as some Insurers do not cover services provided by all mental health professions or allow direct billing. Clients are responsible to pay any uninsured amount prior to their session, and may be able to submit their receipts for reimbursement to secondary insurance coverage. Services provided by a Registered Psychologist can be claimed as a medical expense and are tax-deductible.
We accept Visa, Mastercard, American Express, e-Transfers, and Visa Debit.
Fees vary for psycho-educational assessment, depending upon which specific tests must be completed. Please call for information about psycho-educational testing.
How Long Does Each Therapy Session Take?
Most therapy sessions are 50 minutes (single session). Your psychologist may recommend that you book a 1.5 or a double session for your initial intake assessment. Your booking confirmation email will always tell you the length of the session you have booked.
What Is Your Cancellation Policy?
Please note that our clinic requires 24 hours notice of any cancellation or appointment change. To cancel or make changes to your appointment please contact the office directly at 902-832-5190. Cancellations sent through email or online are only considered cancelled if received 24 hours prior to your appointment time and are confirmed by return email or call. If you do not receive confirmation of your cancellation we have not received your cancellation request and you will therefore be charged the full session fee.
My appointment is today, but I’ve had sudden onset of cold/cough/flu like symptoms and/or a fever; what should I do?
We want you at your best for your session, please consider cancelling your scheduled session or change to virtual, remain at home, and get well. We understand sudden onset of cold/cough/flu like symptoms and/or a fever can happen.
You can cancel or request a modality change by calling or texting the office, or by email.
When attending appointments please practice hand & cough hygiene etiquette.
What Should I Expect In The Initial And Subsequent Appointments?
Before your initial intake assessment appointment, you will receive a link to our online booking system, where you will be asked to complete some intake forms. Once you are in our online booking system, you can return to it at any time to see or change your upcoming appointments, view any files or notes your psychologist has shared with you, and access your billing history.
Since your forms will be completed online ahead of your appointment, there is no need to arrive early for your first appointment, but you are always welcome to come early and enjoy a hot or cold beverage and relax in our waiting room.
You will meet with your psychologist in a small room, very similar to a regular living room. In the first session, she will ask a lot of questions, and may ask you to complete so additional forms. By the end of the first session, she should have a sense of what your main concerns are, and how she may be able to help. She will share with you her impressions, whether you meet criteria for any diagnoses, and will discuss with you what therapy will entail. The therapeutic process will vary depending on presenting problems, but all our clinicians work very collaboratively with our clients so you can expect to be not only informed, but actively participating in your treatment planning.
Do you Direct Bill?
Yes, we are proud to offer Direct Billing through TELUS Health eClaims which provides access to insurers such as Canada Life, ClaimSecure, Desjardin, GroupHEALTH, Manulife, and many many more…
We are also registered with Medavie Blue Cross, GreenShield Insurance, Sun Life, and The Co-operators.
Do you offer online Booking?
Our Electronic Health Records system, Jane, offers Online Booking and management of your booked sessions. We’re always here to help you book and cancel your sessions, but we realize sometimes it’s just easier to compare your schedule with openings in your Clinicians schedule.
Do I need a Doctors note to book a session with a therapist?
In most cases you do not need a Doctors note to book an appointment with a mental health therapist. However, some Insurers do require a doctors note, so check with your Insurer before booking your first session to make sure you will get reimbursed.
Does your Office Close due to Inclement Weather?
In cases of inclement weather our office will follow HRCE’s school cancellation lead. If schools in HRM are closed, our office will remained closed as well, and all in-person sessions will be changed to virtual. We will communicate the closure via email to your address on file, the main office voicemail will updated, and a banner added to the website.
If the weather is questionable please check your email, the office phone line, or our website, to make sure we are open before heading out. Please make certain your current email is on file with reception.
If you cannot attend a virtual session for any reason, please contact the office as soon as possible to discuss rescheduling.